Frequently Asked Questions

We move fast. Email helloworld@typified.sg asap. If packing hasn’t started, we’ll help. Once shipped, changes aren’t possible.

Stock updates in real time. If it shows Sold out, we’re restocking.

Major cards and accelerated checkout options shown at checkout.

Two options: Standard shipping (tracked courier) and Meet-up collection (free). For Meet-up collection, email helloworld@typified.sg with your order number to arrange a slot.

Typically 2–4 business days after dispatch. Peak periods may take longer.

Shipping is shown at checkout by carrier and speed. Enjoy free delivery on orders ≥ S$120 (after discounts).

We’ll email a tracking link once your order ships.

Yes. A 6-month limited warranty applies to Singapore purchases, starting from delivery (or workshop completion for in-session builds). Keep your order email as proof.

Covers:

• Material and workmanship defects—e.g., cases, PCBs, plates, stabilizers, switches, keycaps, and LEDs—plus functional faults not caused by misuse.

Does not cover:

• Normal wear (e.g., keycap shine), minor cosmetic marks, sound/feel preferences (ping, rattle), damage from spills/drops/heat, mods or third-party parts added after delivery, and software/firmware issues where hardware isn’t faulty.

Email helloworld@typified.sg with order number, description, and photos/video. For returns, please contact us within 7 business days from the delivered date. We’ll reply with next steps.

No. Purchases are final. For eligible cases we replace the same item; if unavailable, we refund.

If it doesn’t match specs, an incorrect item was sent, or it arrived damaged/not working on first use. Contact us within 7 business days. We'll reply with next steps.

Return in its original packaging, all accessories/labels intact. If you received the wrong item, don’t open it.

We do for wrong/damaged/not-working-on-first-use items (prepaid label or reimbursement). For Non-approved returns, shipping is borne by you.